We are looking for a Danish speaking Dispute & Financial Crime Officer to join our Credit risk and Analytics department! Are you motivated to prevent financial crime and go the extra mile for our customers in challenging situations? Then you might be the one we are looking for! With us, you will work with a diverse team of people from various backgrounds, experiences, and nationalities.

About the role:

As a DFC Officer, you will have an exciting and varied workday. You will play a key role in ensuring security and compliance by conducting fraud checks on applications, handling complaints under VISA regulations, and assessing disputed loans and credit agreements for Danish customers. 

You will also work with card claims, transaction monitoring, and financial crime while collaborating with authorities and supporting customers.

The role offers both routine tasks and complex challenges in a fast-paced work environment. The department spends a lot of time on preventive projects, optimizing complaint handling, communication with authorities, customer inquiries, and finding effective solutions.

Main tasks:

This role is highly varied, but we have listed some of the primary tasks you will perform:

• Handling claims in accordance with VISA regulations and national legislation (consumer rights)
• Processing and assessing ID theft cases and agreements entered into under threat (invalid agreements)
• Customer communication, including inquiries from lawyers, police, and external partners
• Fraud checks on applications
• Developing and updating the department’s procedures
• Improving the bank’s anti-fraud tools
• Transaction monitoring
• Contributing to an increased network of contacts

We are looking for someone who:

• Has experience from banking/financial services or relevant higher education degree
• Can contribute to optimizing our professional environment
• Communicates fluently in Danish, both written and spoken

To thrive and perform well in this role, we believe you need to be:

...independent and structured, with high work capacity and the ability to thrive in a hectic workday. You should be curious, with the ability to think innovatively and be solution-oriented. Furthermore, you should be motivated to prevent financial crime and willing to help customers in pressured situations.

In addition to this, it is important to us that you recognize yourself in our values: we are wholehearted, we collaborate and we take the lead.

Practical information:
Start: As soon as possible.
Location: Snarøyveien 36, Fornebu.
Form of employment: Full-time.
Working hours: Core hours between 09-15.
Application deadline: 5/1/2025. 

Have you heard of NOBAVERSE?
In our NOBAVERSE, we value openness, trust, and diversity. Here, you can influence your own development and have fun along the way to achieving our goals – all in a workplace that’s a little extra bubbly! ✨
Read more about our employee value proposition on our careers page.

We strive for diversity of knowledge and experiences among our employees and welcome all applicants who are qualified for the position. We are committed to a recruitment process free from discrimination that provides equal opportunities for all.

What happens when you have submitted your application?
The number of steps in the recruitment process may vary depending on the position you are applying for, but we always try to keep the process as short and concise as possible, to protect your application experience. You can read more about how our recruitment process works in the FAQ. 

If you have any questions or concerns about the position, please contact the responsible recruiter.

We look forward to receiving your application! 🙏✨

NOBA Bank protects your privacy and, with reference to the GDPR, would like to ask you not to include any sensitive personal data in your application. Examples of sensitive personal data can be information about ethnic origin, political opinions, religious beliefs or information about your health, such as sick leave. If you have protected personal information, please inform the responsible recruiter so that we can handle your personal data correctly.